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Privacy Policy

FAROL DA ILHA HOTEL

Privacy Policy

Transparency in the Use of Your Personal Data

Privacy Policy

Last updated: August 24, 2026

1. About Us

The Hotel Farol da Ilha (CNPJ 03.875.130/0001-66), located at Rua Bento Gonçalves, 163 — Downtown, Florianópolis, Santa Catarina, is responsible for processing the personal data collected on this website, in accordance with the General Data Protection Law (Law No. 13.709/2018 — LGPD).

2. Data We Collect

We collect only the data necessary to provide our services:

  • Information you provide: name, email address, phone number, and CPF/CNPJ when making a reservation or contacting us;
  • Payment information processed by our reservation system;
  • Data collected automatically: IP address, browser, device, pages visited, and cookies.

3. Purpose of Data Use

We use your data to:

  • Process and confirm lodging reservations;
  • Issue invoices and comply with legal and tax obligations;
  • Contact us regarding your reservation or request;
  • Send communications and offers, when authorized;
  • To improve navigation and perform statistical and marketing analyses.

4. Legal basis for processing

The processing is based on the performance of a contract (to process reservations), compliance with a legal obligation (issuing invoices), consent (marketing and non-essential cookies), and legitimate interest (security and service improvement).

5. Data Sharing

Your data may be shared with:

  • Desbravador Reservation System, to manage your reservation;
  • Web hosting provider (Hostinger), to keep the website running;
  • Google Analytics and Meta (Facebook/Instagram), for analytics and advertising;
  • Public authorities, when required by law.

We do not sell your personal information to third parties.

6. Your Rights (LGPD)

You have the right to confirm whether your data is being processed, to access, correct, anonymize, block, or delete your data, to request data portability, to withdraw your consent, and to be informed about the sharing of your data. To exercise these rights, please email faroldailha.midias@gmail.com.

7. Storage and Security

We retain your data only for as long as necessary to fulfill the purposes described and comply with legal requirements. We have implemented technical and organizational measures to protect your data against unauthorized access, loss, or improper disclosure.

8. Cookies

We use cookies to improve your experience and analyze website traffic. You can manage them via the consent banner or in your browser settings. Please see our Cookie Policy for more details.

9. Contact

Questions about this Policy or your data:
Email: faroldailha.midias@gmail.com
Phone: (48) 3203-2760
Address: 163 Bento Gonçalves Street — Downtown, Florianópolis, Santa Catarina